We’ve curated answers to the questions urban elite women ask most—designed for efficiency, clarity, and alignment with your fast-paced, purpose-driven lifestyle. Every response reflects our commitment to excellence, just like our activewear and your pursuit of success.
Account & Orders
- Q: Can I modify or cancel my order after placement?A: Order modifications (address, size) or cancellations are accepted within 24 hours of placing the order—contact [email protected] with your order number for prompt processing. After 24 hours, changes are subject to stock availability and order processing status.
- Q: How do I track my order?A: A tracking number will be sent to your registered email once your order ships. You can track it via our website’s “Order Tracking” page or the logistics provider’s platform for real-time updates.
Product Details
- Q: Are your sizes consistent with standard sizing charts?A: Our sizing follows global standard measurements, and we provide a detailed size guide on each product page (including fabric stretch and fit notes). For elite precision, reference the guide or contact us for personalized size recommendations.
- Q: What fabrics are your activewear made of?A: Our pieces use premium blends (nylon-spandex, breathable lightweight fabrics) that prioritize comfort, durability, and performance—ideal for yoga, pilates, running, and seamless transitions from gym to street.
- Q: Do you offer plus sizes or custom fits?A: We offer a wide size range (XS-XL) for most styles. Custom fits are currently unavailable, but we regularly expand our sizing based on customer feedback—reach out to share your needs.
Shipping & Delivery
- Q: How long does delivery take to my region?A: Standard shipping takes 3-7 business days (major urban areas) and express shipping 1-3 business days (select regions). International orders take 5-12 business days (standard) or 3-5 business days (express).
- Q: Is free shipping available?A: Yes—free standard shipping applies to orders above [minimum order amount, e.g., $79]. Shipping fees for orders below this threshold are displayed upfront at checkout.
- Q: What if my package is lost or delayed?A: Contact our support team with your tracking number—we’ll investigate promptly, coordinate with logistics partners, and resolve the issue (reshipment or refund) to minimize disruption to your schedule.
Returns & Refunds
- Q: What is your return window?A: You can request a return within 30 calendar days of delivery—we extend this window to accommodate your busy lifestyle. Items must be unused, unworn, and in original condition with tags intact.
- Q: Are return shipping costs covered?A: Yes—we provide prepaid return labels for eligible returns. For international returns, reasonable shipping costs are reimbursed upon receipt of a valid shipping receipt.
- Q: How long does it take to receive a refund?A: Refunds are processed within 5-7 business days of us inspecting your return, and funds are credited back to your original payment method with no hidden deductions.
Privacy & Security
- Q: How do you protect my personal and payment information?A: We use industry-leading encryption (SSL/TLS) for all data transmission and restrict access to authorized personnel only. We never sell or share your data with third parties for marketing purposes—details in our Privacy Policy.
General Inquiries
- Q: Do you offer corporate gifts or bulk orders?A: Yes—we provide custom bulk order solutions for corporate gifting (ideal for teams, events, or client appreciation). Contact our support team to discuss personalized options aligned with your brand values.
- Q: How can I stay updated on new collections or exclusive offers?A: Subscribe to our email newsletter or follow us on social media—we share early access to new collections, elite-exclusive offers, and content tailored to urban, active success.