Terms Of Service

Terms of Service for COSMIXY LIMITED (Duneflora)

At Duneflora, we operate with the same rigor, integrity, and commitment to excellence that defines urban elite women—this Terms of Service (hereinafter “Agreement”) outlines the legal framework governing your use of our website (duneflora.com), purchase of our activewear, and engagement with our services. By accessing or using our platform, you agree to abide by these terms, which align with your values of discipline, accountability, and success.

1. Acceptance of Terms

  • This Agreement applies to all visitors, account holders, and customers (hereinafter “You”) who interact with Duneflora’s website, products, or services.
  • By creating an account, placing an order, or browsing our platform, you confirm you have read, understood, and agreed to these terms, as well as our Privacy Policy and Returns Policy.
  • If you do not agree with any provision, please refrain from using our services—we respect your standards and expect mutual compliance.

2. Account Creation & Responsibility

  • To make a purchase or access personalized services, you must create an account with accurate, up-to-date information (name, contact details, shipping address).
  • You are solely responsible for maintaining the confidentiality of your account credentials (username, password) and all activities conducted under your account.
  • Notify us immediately of any unauthorized account use—we will assist in securing your account, but you bear initial responsibility for safeguarding access (reflecting our shared value of accountability).

3. Orders & Payment

  • All orders placed through our website constitute a binding offer to purchase our products. We reserve the right to accept or reject orders (e.g., for out-of-stock items, incorrect pricing, or suspicious activity) to ensure quality and integrity.
  • Payment must be completed at checkout via our secure, verified payment methods (credit card, debit card, or approved digital wallets). You authorize us to process payment for confirmed orders.
  • Pricing is displayed in USD (or local currency where applicable) and excludes taxes, customs duties, or shipping fees (unless explicitly stated as “free shipping”). All charges are final upon order confirmation—no hidden costs, in line with our commitment to transparency.

4. Product Information & Availability

  • We strive to provide accurate, detailed descriptions of our activewear (fabric, sizing, functionality) to help you make informed decisions—consistent with your demand for precision.
  • Product availability is indicated on the website; we reserve the right to update stock levels, discontinue products, or adjust pricing without prior notice (we will notify you promptly if an ordered item becomes unavailable).
  • Sizing guides are provided as a reference—minor variations may occur due to fabric properties, and we encourage you to review our Returns Policy for size-related exchanges.

5. Intellectual Property

  • All content on duneflora.com (logos, product designs, images, text, brand names, and trademarks) is the exclusive intellectual property of COSMIXY LIMITED.
  • You may not reproduce, distribute, modify, or use any intellectual property without our prior written permission—protecting our brand’s integrity as you protect your own professional reputation.

6. Limitation of Liability

  • Duneflora guarantees the quality of our activewear (as outlined in our Returns Policy) but shall not be liable for indirect, incidental, or consequential damages (e.g., missed workouts, inconvenience) arising from product use or service disruptions.
  • Our liability is limited to the purchase price of the product in question—consistent with fair accountability for both parties.
  • We are not responsible for delays caused by third-party factors (e.g., shipping carriers, customs clearance, or force majeure events) but will assist in resolving issues promptly.

7. Termination & Suspension

  • We may terminate or suspend your account or access to our services if you violate this Agreement (e.g., fraudulent activity, misuse of intellectual property, or abusive behavior toward our team).
  • You may terminate your account at any time by contacting our support team—we will process your request efficiently, respecting your autonomy.

8. Modifications to Terms

  • We may update this Agreement periodically to reflect regulatory changes, service improvements, or brand developments.
  • Your continued use of our services after changes take effect constitutes acceptance of the new terms. We encourage you to review these terms occasionally, as you would any critical commitment.

9. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of Hong Kong Special Administrative Region (HKSAR).
  • Any disputes arising from this Agreement shall first be resolved through good-faith negotiation—we value your time and aim to avoid unnecessary legal proceedings.
  • If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of HKSAR, ensuring a fair, efficient resolution.

10. Contact Us

For questions, clarifications, or concerns regarding this Agreement, please reach our dedicated support team:

  • Address: UNIT 602, 6/F, KAI YUE COMMERCIAL BUILDING, 2C ARGYLE STREET, MONG KOK, KOWLOON, HONG KONG
  • Email: [email protected]

We uphold these terms with the same professionalism you bring to your career and lifestyle—because trust, accountability, and excellence are non-negotiable for both of us.