Returns Policy

At Duneflora, we respect your pursuit of perfection—just as you uphold high standards for success, we hold ourselves to the same rigor for your shopping experience. This Returns Policy is designed for urban elite women: efficient, transparent, and aligned with your fast-paced, purpose-driven lifestyle, ensuring hassle-free returns when our activewear doesn’t meet your expectations.

1. Eligibility for Returns

To qualify for a return, exchange, or refund, items must meet the following criteria:

  • Request submitted within 30 calendar days of delivery (we extend this window to accommodate your busy schedule).
  • Items are unused, unworn, and in original condition—with all tags, labels, and packaging intact (minor 试穿 to check fit is acceptable, as long as the product remains unaltered and free of stains or damage).
  • All returns must include the original order number for quick verification.

2. Return Process: Simple & Time-Saving

We’ve streamlined the process to fit your efficient routine—no unnecessary steps or delays:

  1. Submit a return request via email ([email protected]) with your order number, item details, and reason for return.
  2. Our team will respond within 2 business days with a prepaid return shipping label (for eligible orders) and detailed instructions—no need to cover shipping costs for valid returns.
  3. Package the item securely (preferably in the original packaging) and ship it back using the provided label.
  4. Once we receive and inspect the return (3-5 business days after delivery to our warehouse), we’ll process your refund or exchange promptly.

3. Refunds & Exchanges

  • Refunds: Processed within 5-7 business days of inspection. Funds will be credited back to your original payment method—no hidden fees or deductions (except for non-eligible returns where shipping costs may apply).
  • Exchanges: We prioritize swapping for your desired size, style, or alternative item to keep you on track with your workout and daily plans. Exchanges are shipped free of charge, with no additional waiting time for stock verification (for in-stock items).

4. Defective or Wrong Items

We stand behind the quality of our activewear—crafted for durability and performance, just like your ambition:

  • If you receive a defective, damaged, or incorrect item, notify us within 7 calendar days of delivery.
  • Provide photos of the issue and your order details, and we’ll arrange for a free replacement or full refund (including return shipping, if already sent).
  • No need to return defective items unless requested—we trust your judgment as an elite customer.

5. Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable (unless defective):

  • Intimate activewear (e.g., built-in bra tops with removable padding, if padding is removed or altered).
  • Items marked as “final sale” or “clearance” (clearly indicated on the product page).

6. International Returns

We cater to global urban elites—our international return process is designed for convenience:

  • Prepaid shipping labels are available for major regions (EU, US, Canada, Australia). For other countries, we’ll reimburse reasonable shipping costs upon receipt of the return (provide a valid shipping receipt).
  • Customs duties or taxes incurred on returns are non-refundable—we recommend checking local regulations before shipping.

7. Contact Us

For return-related inquiries or assistance, reach out to our dedicated support team:

  • Address: UNIT 602, 6/F, KAI YUE COMMERCIAL BUILDING, 2C ARGYLE STREET, MONG KOK, KOWLOON, HONG KONG
  • Email: [email protected]

We handle every return request with the same professionalism and attention to detail that you bring to your goals—because your satisfaction is as non-negotiable as your success.